Zotero

1. In Zotero, go to Preferences > Cite 
    
2. Click Word Processors tab
    
3. Click Reinstall Microsoft Word Add-in
    
4. Open Word to verify installation.

If that doesn't work, try closing then reopening Word.

If that doesn't work, try this:

1. Close Word
   
2. Open your Zotero program
    
3. Go to Tools > Add-ons > Extensions- If Zotero Word for Mac/Windows Integration is disabled, enable it.
    

4. - If Zotero Word for Mac/Windows Integration Enable button is grayed out, click Remove and restart Zotero.

   - If you don't see Zotero Word for Mac/Windows Integration in the Extensions window at all, re-download and re-install Zotero.

1.  In Zotero, go to Preferences > Cite

2.  Click the Word Processors tab

3.  Click Reinstall or Install Microsoft Word Add-in

If that doesn't work, try closing then reopening Word.

If that doesn't work, try this:

1. First check which version of Office you are using
2. Update to the latest stable version of Word (15.41 or above)
3. Open Word Preferences
4. Click View
5. Check Show developer tab and close the Preferences dialog
6. In the new Developer tab, click Word Add-ins
7. Make sure Zotero.dotm is present and is checked under Global Templates and Add-ins
8. If Zotero.dotm is not present, try reinstalling the Word plugin from Zotero as shown in the 3 steps above.

Problem exporting

If you see the folder icon  and the export is not working, try this workaround.

1. Open the PDF in your browser
2. Use the Connector to export to Zotero
3. Within Zotero, you will likely need to edit the record to get a properly formatted citation. For example, you might have to change the Item Type to "Thesis" among other edits.
4. Follow the Zotero example in the Citation Guide for your style